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ACCEPTANCE OF ORDERS: All orders are accepted by the Company subject to these conditions of sale. No quotation or estimate given by the Company gives rise to a binding contract unless an order is placed by a Customer and accepted by the Company. An order for goods placed by you, the Customer (including through our website) shall be subject to these Terms and Conditions. The Company may undertake a credit search on a Customer without which the Company could be unable to process an order. Quotations or estimates are valid for 30 days. These conditions incorporate all the terms agreed between the Company and a Customer and apply to the exclusion of all other terms and conditions which the Customer may purport to apply under any purchase order, confirmation of order or similar document. These terms cannot be varied except by a document signed by the Company and a Customer on or after this contract commences. The Company excludes all representations made before entry into this contract. The Company reserves the right to refuse any order.


CUSTOMERS AUTHORITY: Customers entering into transactions with the Company expressly warrant that they are authorised to accept and are accepting these conditions not only for themselves but also as agents for and on behalf of all the other persons who are, or may become, interested in the Company's goods or products whether in whole or part. The Customer warrants that all details provided on the order form for the purpose of purchasing the goods are correct, that when payment is made by credit card the credit card the Customer is using is the Customer's own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the goods.


PRICES: The prices listed on the website, contained in the brochure or quoted by the Company replace previous prices and are subject to changes without notice. Prices charged shall be prices ruling on the date of acceptance of an order. All prices quoted do not include insurance and are subject to VAT at the prevailing standard rate.


CARRIAGE: All orders are for delivered to Mainland UK only with the charge stated on your order. Northern Ireland and UK islands beyond mainland UK will encounter additional charges (for advice on these charges please call). All orders will be despatched in accordance with the Company delivery schedule by the most appropriate route. Where a Customer requires an alternative route or places an order and requires delivery outside the normal schedule the Company shall have the right to charge the entire cost of delivery, irrespective of the value of the order.


PAYMENT: If payment is by BACS, cheque, debit or credit card, the price for the goods and any associated services is payable not later than 30 days after the date of invoice. The Customer is expected to pay the Company punctually because prompt payment is vital to, and a condition of, the contract. If payment is agreed to be by letter of credit, such letter must be irrevocable and unconditional and in terms and with a bank approved by the Company. The Company will be entitled to charge interest at 8% per annum interest above the Bank of England Base Rate on any monies outstanding after the due payment date until the amount and interest are paid in full after as well as before any judgment.


CANCELLATION OF GOODS: The Company endeavours to meet Customer's individual requirements but the Company shall be under no obligation to accept cancellations or amendment of any order or part of an order. Where such cancellation is accepted it is on the understanding that a cancellation or amendment charge may be levied.


RETENTION OF TITLE: The goods will remain the property of the Company until all monies owing to the Company have been paid in full and until such time the Company grant the Customer a revocable licence to use the goods in the normal course of its business.


RISK: The risk in the goods shall pass to the Customer immediately prior to loading for dispatch from the Company premises.


INDEMNITY: The Customer will indemnify the Company against any loss (or injury, including death) to persons or damage caused by goods or their use, except for death or injury caused by the Company's negligence and the Customer fully indemnifies the Company for any damage or expense which we incur or sustain as a result of any third party claim arising from the goods and the Customer will promptly provide us with details of such incidents.


FORCE MAJEURE: Deliveries against the contracts may be suspended pending any contingencies beyond the Company's control and the Company shall not be liable for any loss or damage occasioned to be Customer thereby.


WARRANTY: The Company warrants that the goods supplied will at the time of delivery correspond to the description give by the Company. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12 and/or the Unfair Terms in Consumer Contracts Regulations 1999 Regulation 3(1) all other warranties, conditions or terms relation to fitness for purpose, quality or condition of the goods, whether express or implied by statute or common law or otherwise are excluded to the fullest extent permitted by law.


BREAKAGES, DAMAGE, WRONG ITEM OR SHORTAGES: The Customer shall be deemed to have accepted the goods on delivery unless rejected because of breakages or damages in transit or wrong item delivered by the Company. For deliveries on Company vehicles these items may be agreed with the delivery driver, returned with the delivery driver and noted on the Despatch Note together with any shortages of goods. If inspection is not possible at the time of delivery and for deliveries by carrier any problems must be reported to the Company within 7 days of delivery. The complete original packaging must be retained in all circumstances. Claims cannot be considered unless these conditions have been observed. Replacement items will be delivered as soon as possible.


NON-DELIVERY: In the event of non-arrival of goods, Customers must inform the Company within 7 days of the date of invoice, otherwise claims cannot be considered. The Company will not be responsible for any loss of business or profit or for any other consequential loss howsoever arising including delay or failure to deliver goods.

Standard Delivery Terms and Conditions: Delivery shall be made at the place specified on the invoice or as agreed between the Company and the Customer. The Company does not accept responsibility for delay in delivery and time shall not be of the essence, but the Company will use its best endeavours to comply with any agreed delivery date. In general prices quoted include delivery to the Customer's premises. The Customer must inform the Company if delivery is required to another premises. This may affect the price quoted. It is the responsibility of the Customer to inform the Company of any difficulties in delivering (eg narrow doorways, stairs, restricted access etc). The Company cannot accept any responsibility for delivery problems resulting from the information supplied by the Customer. The customer should note that we are only able to deliver to locations within the United Kingdom at present.


All orders will be despatched in accordance with the Company delivery schedule by the most appropriate route. Where a Customer requires an alternative route or places an order and requires delivery outside the normal schedule the Company shall have the right to charge the entire cost of delivery, irrespective of the value of the order.

Returns Policy: Goods are not supplied on a sale or return basis. Goods will only be accepted for return after delivery if they have been broken or damaged in transit or the wrong item delivered by Rivers Trade Ltd and if notice of rejection is received by Rivers Trade Ltd within 7 days of delivery. Returns, which must be in the whole original packs supplied, by Rivers Trade Ltd will only be accepted with the prior permission of Rivers Trade Ltd and accompanied by a Collection Note issued by Rivers Trade Ltd. Failure to do so will result in credit/refunds not being issued. Rivers Trade Ltd is not obliged to accept the return of goods wrongly ordered by the Customer. Where by Rivers Trade Ltd agrees to accept the return of such goods they reserve the right to make a collection charge for goods wrongly ordered by the Customer. Without prejudice to Rivers Trade Ltd we retain the right to refuse the return of items which have been properly delivered in accordance with the Terms and Conditions of sale. Rivers Trade Ltd will not accept the return of any items which are -:


1. not under warranty
2. damaged by Customers
3. opened, partly used or from which the seals have been removed or tampered with
4. damaged by fire, water or smoke
5. passed their guarantee, warranty or shelf life period
6. sterile or disposable
7. delivered to the Customer more than 7 days earlier


INTELLECTUAL PROPERTY: The copyright in the material contained in this website and any trademarks and brands included in that material belongs to Rivers Trade Ltd or its licensors.