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Shipping & Delivery :-

FREE shipping (standard 2-3 working days) is offered for orders of £75 excluding VAT or more. Priority shipping (next day) is available at a charge of £10.25 per parcel. Three delivery attempts will be made by our courier after which we reserve the right to charge redelivery attempts. We will strive to dispatch orders placed by 2pm Monday to Thursday on the same day. Orders made on Friday may be dispatched the next business working day.

Any orders placed after 2pm are not guaranteed to be dispatched the same day and will be shipped the next business working day. All deliveries require a signature as proof of delivery.

Whilst every effort will be made to ensure that goods are delivered within the stated time, no liability can be accepted for any delays. However, in the event of any delay you will be contacted and offered another time for delivery.

Please Note:-

Next day delivery service excludes non-mainland, highlands and selected postcodes. For a delivery to these parts there is a £15.95 charge per parcel sent.

Returned goods :-

  1. A returned goods form must accompany all returned items (these are available from customer services).
  2. A credit note cannot be issued without the original invoice/invoice no.
  3. Any returned item lost, damaged or defaced in transit to Rivers Trade Ltd will not be credited. If the Buyer has not received an acknowledgement or credit note within 14 days they should notify Rivers Trade Ltd.
  4. Any returned items must be packed in a cardboard box and suitably labelled to Rivers Trade Ltd. Unpacked goods should not be handed to the carrier's driver.


Privacy & Security:-

Your personal details are safe with us! Your security and confidentiality is our highest priority so we encrypt your details as they are being sent back and forth across the Internet with SSL (Secure Socket Layer), an industry leading security protocol.